IT DISPATCH
The Answering Service replacement for MSPs
Mission Control’s team members are standing by 24x7x366, so why not let us take your calls and make your tickets?
Pick-and-Choose is the Key
Because we allow our Partners to pick-and-choose which clients we support and which clients we don’t, the standard limitations and restrictions no longer exist. Our Partners can forward their phones to us in any manner they prefer. We will take every call and for those onboarded clients who require technical support, we can perform that as part of our HelpDesk service. For clients who are not onboarded, we perform our IT Dispatch service. Mission Control gives you the choice, every time.
Many MSPs struggle with how to cover all of the inbound phone requests for service on a daily basis. Some MSPs in the past have hired Answering Service companies as the solution, but your Answering Services are not tech companies. They don’t sound technical and they don’t sound professional.
Mission Control’s IT Dispatch is the solution you’ve been searching for. You would forward your calls to us in whatever manner you choose and we will first answer every call with our fully white-labeled professional team. Next, we ask a set of intelligent questions, designed to show off your technical prowess and skill to the caller and to ultimately create a fully detailed ticket in your PSA. Once the ticket has been created we follow your procedures to provide the ticket details to your appropriate team members. You could even assign that ticket back to us, if you wish.
No matter what, every call answered properly and professionally by a team who can technically talk the talk, every tickets get made with all of the details you’d ever want and every ticket gets actioned appropriately.
Are you looking to solve your inbound call volume challenges?
Chat with a Mission Control specialist today.
Mission Control will help ensure your helpdesk runs like a well-oiled machine — morning, noon, and night — for every client support request you receive.
We never outsource, we never quit. We simply help you manage your NOC customers’ computer and telecom networks and guarantee you meet their SLAs.
In addition to NOC and HelpDesk support, Mission Control’s senior technical team can assist with your clients’ more ambitious IT projects. Exchange Migrations, Server Roll-outs and much more.
Security as a Service is something many MSPs should be offering today and having your NOC and SOC both managed by Mission Control gives you that extra confidence level that you and your clients are looking for.