June 8, 2023
We offer both month-to-month and annual contracts, depending on your preference. All of our agreements have a 90-day termination clause. Our Partners stay with us because they believe that we work hard, we are awesome, and we do our best for our Partners and their customers.
Each service has its own pricing structure. On our NOC and Helpdesk services, we offer services by “Device” and also by “Time”, with full mix-and-match across your clients. Our Dispatch services are priced in bundles and our Project services are always fixed/flat rate quoted on request.
Absolutely! You can mix-and-match different services across different clients and different services for the same client across different devices. Helpdesk Example:Let’s say you have a client that has 50 workstations across multiple sites. You may wish to onboard 10 of those workstations because those are the noisy users, and the other 40 users may not need much technical support. This would give the […]
Not necessarily. You can cover all your users 24×7 or decide to cover some for specific hours of the day.
Generally speaking, we offer services by “Device” and by “Time”, in full pick-and-choose with mix-and-match.
Absolutely not. Our model is pick-and-choose with mix-and-match. It’s cost-effective and practical. You pick and choose which customers we work with and which systems we support.
The majority of our team lives in and works out of our headquarters city, Toronto, Ontario, Canada. Today we are dominantly spread out across Canada and the US and we do have team members who have relocated from North America and now work from their homes abroad.